Opportunity The Regional Client Program Manager (CPM) is focusing on account level value creation via proactive solution providing and the regional service delivery towards the customer(s): • The CPM is accountable for delivery of account level value creation to meet and exceed pre-defined targets per customers in the region and owns the optimization in the regional operational teams. • Driving Customer KPI and customer satisfaction (ensure No detractor in NPS survey) • Create values to customers via customer specific supply chain optimization project. • Support to deliver global business plan. • Spot any local opportunities to contribute the total growth. • The RPM must collaborate and support other members of the global account team to assure desired performance and service level. • Conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction. • Lead improvement projects and drive for result. • Participate in the Program Management community. • Support other Program Managers to enhance the performance for their accounts by sharing best practices, joining review meetings and/or covering during absence. We offer: • Provide large opportunities for supply chain logistics management learning. • Provide large opportunities for carrier/warehouse/overseas service management and client relationship management learning. • Provide opportunities to involve in senior management decisions. • Provide chances for finance knowledge learning related to P/L. • Provide opportunities for people management and leadership training. • Provide opportunities to develop project handling skills through customer projects. • Understanding different culture background in a multi-national environment Key responsibilities 1. Service delivery and customer satisfaction • Maintain and improve customer satisfaction levels (NPS). • Ensure internal KPIs are aligned with customer agreed KPIs and that there is one data set globally that reflects the customer and internal performance with regard to KPIs and other statistics (volume) . • Support the development of Global and Regional standards and IOPs. • Ensure all SOP/IOP(s) are adhered to and shortfalls are corrected on priority. • Host and engage in regular customer service calls with overseas branches. • Support the commercial teams with enquiries and expertise into these areas. • Implement and verify implementation of cost reduction projects in the Maersk SCM delivery and support cost reduction projects in the customer supply chain. 2. Productivity and Profitability • Support establishing a productivity baseline for the account. • Support establishing a profitability baseline for the account on GP. • Review operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly. • Ensure the account perspective is communicated to the operational community. • Establish procedures that will minimize Maersk SCM exposure to risk associated with compliance, trade controls and HSSE. • Represent the account(s) during additional business implementations along with the implementation team and/or leading the implementation. 3. People Development • Ensure to have a baseline with FTE visibility and team structure. • Ensure a plan setup for on-boarding, training and development (SOP quiz/certification) of the operations team. • Be involved in objective setting