岗位职责：1.联系客户，为客户提供应收问题和支付服务。2.在财务相关流程中提升客户体验推动客户结果。3.每周跟进，确保没有拖欠应收账款的天数；根据 SLA 为客户制定OS 、 ONA 目标并完成任务，并且定期监测信贷客户。4.及时反应客户拖欠款项问题。5.针对客户对发票的质疑进行解答。6.根据马士基航运公司的政策，制作客户报表及维护收款时间表。7.协助应收账款经理定期审核客户账户。8.对新需求业务部署提供支持，提供必要的改进建议。 Be the first point of contact for customers to collect on due and overdue Maersk invoices; Provides customer service regarding collection issues and short payments. Responsible to drive Customer outcomes through positive customer experience in finance-related processes Ensure as a minimum weekly follow-up of out-standings, ensuring no AR over-dues days; Meet the DSO, OD 30 /90 , OS, ONA target for the customers and complete the tasks in accordance with the SLA. Regular monitoring for credit customers to keep their outstanding within credit limit. Notify senior management on customer delinquency. Interact with customers and raise disputes for customer queries on incorrect invoice. Set up customer statements and maintain a dunning schedule in line with Maersk Line policies. Regular review of customer accounts with AR manager. Respond to email within 24hrs or as needed depending on the criticality of the issue raised by the customer. Drive root cause identification and fixing through IQ Support deployment of any new requirements or suggest improvements where needed to improve AR performance 职能类别：财务助理/财务文员